My gimp connection!

[Drekor]

Just throwing my problem out to see if anyone has a clue how to fix it.

I've tried switching cables, hooking the computer directly to the modem, using wireless and wired, switching network cards and still this POS is being well.. a POS.

While I was using the wireless I almost always had a "very good" signal strength and it was running at 54Mbps however my vent ping and ping in WoW were both 2k+ and things webpages noticably slow to load.

I picked up a nice big 50' ethernet cable and hooked it up directly to the router thought maybe it might be the wireless stuff acting up but the results were the same.

I tried removing the router and plugging my comp directly into the modem this is where things get real screwy, I get an error saying "low or no connectivity". At this point I'm figuring maybe it's an ISP thing.

I did a test with some pings and packet sending and found that I have a packet loss rate of about 80%!!! EIGHTY! WOW! Aswell I use a bittorrent client called azureus that is showing signs of network troubles as it can't get any remote connections.

Anyone know of a possible solution? I know it should be going faster because their have been times where it's run perfectly in both prime time with high traffic on the network and at 5am in the morning with just me on.

[Gnioss]

What kind of service do you use? Have you called the main office to get them to run diagnostics on your line? Have you tried hard resetting the cable modem? When you were getting an error indicating partial torrent connection were you behind your router or not?

[Cinnabar]

Packet loss is generally an issue with the ISP. If you've done everything on your end as you said you have, call them. After the first six times they tell you that it's your fault and not their's, ask for their tier 18 tech support. Then threaten to blow up their headquarters if they dare transfer you to some outsourced phone tech in India or Honduras.

[Drekor]

What kind of service do you use? Have you called the main office to get them to run diagnostics on your line? Have you tried hard resetting the cable modem? When you were getting an error indicating partial torrent connection were you behind your router or not?

Called main office yes = they dunno wtf is wrong
reseting = many many times
for torrents = Yes and no, tried it both ways

I used a TCP/IP optimizer program one of my friends here suggested trying not sure what it did but 5 minutes later I got a blue screen of death. Then reset my computer and WoW wouldn't work at all, so I reset it again and the connection is decent now, 400ms rather than 2k. However I still had 50% packet loss. I also get disconnected randomly from WoW,a lthough I hear that's a common problem o_O.

[Cinnabar]

Of course they don't know what's wrong. You're talking to some tier 1 tech support retard that is feeding you answers from a small manual or some lame computer program that offers suggestions based on your answers just like the self-help thing works in Windows.

You need to tell them you want to speak to their highest level of tech support and that you want a tech or line engi to come test your lines near your house.

I went through this a couple years ago with Time Warner. I was getting constant connection drops and about 80% packet loss. They kept saying it was a problem on my end but after three weeks of bitching at them, telling them it was their own fault, they finally came out and saw that I was right. Soo they compensated me with six free months of cable for the hassle. :smile_ok:

[Spawl]

The biggest packet loss issue in telephony is bridge tap. To explain what bridge tap is, I'll harken you back to the olden days. A lot of that copper wire was strung many many moons ago. Every time they added a phone line, they added a tap to that pair of copper and routed it over to the house. Over the years, a copper line looks like a mess with all the old taps hanging around.

What this does is cause reflections in a data line. Typically, the phone company will condition the pairs, and clean off much of that bridge tap, not allways though. If your connection was fine to begin with, and is now not so good, this could be a prime culprit.

If you aren't getting the speeds you were advertised, then you need to hound your isp to death. It is their responsibility to push the phone company to make repairs to the line. This kind of work takes a lot of time. Every time someone says no to you, or is stonewalling the issue in general, tell them you would like to "escalate" the issue. Also, ask them if they have a trouble ticket opened with the local phone company and try to get that information.

Troubleshooting these things can take a lot of time, and can be annoying from a customer's standpoint. The key is to be pushy. If you dont push, they will let you sit there. Good luck.

[Cinnabar]

The biggest packet loss issue in telephony is bridge tap. To explain what bridge tap is, I'll harken you back to the olden days. A lot of that copper wire was strung many many moons ago. Every time they added a phone line, they added a tap to that pair of copper and routed it over to the house. Over the years, a copper line looks like a mess with all the old taps hanging around.

What this does is cause reflections in a data line. Typically, the phone company will condition the pairs, and clean off much of that bridge tap, not allways though. If your connection was fine to begin with, and is now not so good, this could be a prime culprit.

If you aren't getting the speeds you were advertised, then you need to hound your isp to death. It is their responsibility to push the phone company to make repairs to the line. This kind of work takes a lot of time. Every time someone says no to you, or is stonewalling the issue in general, tell them you would like to "escalate" the issue. Also, ask them if they have a trouble ticket opened with the local phone company and try to get that information.

Troubleshooting these things can take a lot of time, and can be annoying from a customer's standpoint. The key is to be pushy. If you dont push, they will let you sit there. Good luck.


This is under the assumption that he is using DSL, yes?

[Drekor]

Cable :P

[Gnioss]

access your cable modem and look in the error log. most modems will have a web interface at 192.168.1.1